Internet Outages Considered 'Defective Service': A Decision Affecting Thousands of Consumers
An incident in Izmir, Turkey, has significant implications for all consumers. A consumer in Kemalpaşa canceled their internet subscription due to prolonged outages and connection issues. The consumer, who paid the cancellation fee demanded by the company, later claimed it was unjust and applied for a refund. The Izmir Provincial Consumer Arbitration Board ruled in…




